WHY THE ADVISOR OVERLOAD IS KILLING YOUR MARGINS
Service advisors now toggle between 10+ software screens before they even greet a customer. That isn’t “workflow”, it’s whack-a-mole with a mouse. Every extra click:
steals face-to-face time
drags CSI down
turns a simple LOF into an all-day affair
Good news: workflow automation is no longer something you need a Silicon Valley zip code to afford. AI can capture mileage, pre-write the RO, and tee up parts availability before the hood even pops.
LEADERBOARD: INFORMATION ≠ INSIGHT
Dashboards shout raw numbers; leaders need context.
Leaders attention has been stolen by the large amount of data, systems and tasks that must be completed each day.
The shops turning data into decisions are the ones hitting double-digit retention lifts.
CUSTOMER TEMPERATURE CHECK
Your guests now track pizza deliveries in real time, comparison-shop mortgages on phones, and watch Amazon predict when they need more dog food. They don’t understand why a $65,000 vehicle vanishes into radio silence once it hits the service lane.
Text updates, photo approvals, and pay-by-thumb invoices are baseline expectations, not luxuries.
Fail to match that tempo and the next visit belongs to the independent down the street.
QUICK HITS
Stat to chew on: Advisors spend up to 67% of their day on administrative tasks
Reading list: McKinsey’s latest on generative AI in industrial services; a 10-minute skim worth bookmarking.
Snackable case study: Midwest Toyota store cut warranty submission time 42 percent by auto-attaching tech photos. The payoff wasn't labor; it was capacity.
WHAT’S NEXT
The playbook for closing the gap between sky-high expectations and bay-floor reality will be front and center at the Automotive AI Summit on July 22. Expect operator-led sessions, live product walk-throughs, dealer led panels ensuring real questions are asked and zero hype decks.
If this newsletter hit your pain point, the Summit is where you’ll watch the solutions in action.